About this item
Increase Customer Retention, Improve Case Flow and Differentiate Your Company. Heighten your technician’s awareness to positive attitude and soft skills.
-Customer pleasing behaviors that every technician should know.
-Proven and easy psychological concepts which make you more money.
-A lifetime resource that your company can use again and again – pennies a day.
Watch this clip to learn more: https://youtu.be/s0jCe9dTj2A
